Pre-Assessment

Question 1 of 20

1. Question

Regarding first impressions, which of the following statements is most correct?

You never have a second chance to make a first impression.
Even if I make a bad first impression, I can change or improve it.
What matters most is what you do over time, not a first impression.
Only your appearance matters in making first impressions.

Question 2 of 20

2. Question

Accountability in the workplace means that:

You will do your job as long as you are paid fairly.
Others can count on you to be honest and trustworthy.
You will do whatever your co-workers are doing.
You will do your job and whatever you think your boss wants.

Question 3 of 20

3. Question

If you are not very good at a particular task that’s a part of your job, you should:

Trade this task with a coworker who is really great at it for a task you like and they don't like to do.
Work hard on improving in that area and make yourself competent.
Ask your manager to give you a different assignment, and then be the very best at that.
Search for videos on YouTube that show secrets to doing the task better.

Question 4 of 20

4. Question

Which of the following best describes the attitude you should have when dealing with life?

Life is 10% what happens and 90% how you react.
Your life is out of your control and the best you can do is accept what life gives you.
The most important thing in life is to do better than everyone else.
Some people are just more positive than others, and you can’t change who you are.

Question 5 of 20

5. Question

Which choice best completes the following statement? Successful people are:

Those who focus on maximizing their strengths and minimizing their weaknesses.
Those who do what they are told.
Those who never miss a day of work.
Those who are in the right place at the right time.

Question 6 of 20

6. Question

How do you serve demanding, rude, or difficult customers?

You avoid making little jokes and serve them more carefully.
You serve difficult customers by giving them more than they ask for and charging them less than they expect to pay.
You serve difficult customers the same way you serve wonderful customers.
You go out of your way not to say anything that might offend them.

Question 7 of 20

7. Question

Which choice best completes the following statement? If you want to succeed in the workplace, you have to:

Do anything your manager asks of you.
Respect your manager as long as the respect is mutual.
Be willing to do any task you are asked, even if it isn’t ethical.
Accept your manager’s authority.

Question 8 of 20

8. Question

Which of the following choices is not an example of stealing from your employer?

Borrowing office supplies for personal use, and then returning them.
Extending your employee discount to a friend who has fallen on hard times.
Clocking out a co-worker who had to leave early to catch a bus.
Reporting a co-worker who is providing her employee discount to her friends.

Question 9 of 20

9. Question

Employers are generally most impressed with employees who:

Can be counted on to fulfill their essential duties, every time.
Ignore their weaknesses and focus on their strengths.
Are content where they are and don’t need to rock the boat by trying to advance.
None of the above.

Question 10 of 20

10. Question

To best demonstrate attendance, you should show up before your scheduled shift. Why is showing up for work early so important?

You should arrive early because it allows you to prepare for your shift.
You should arrive early because it allows you to make phone calls and send text messages before your shift begins.
You should arrive early because it will demonstrate you want a raise in pay.
You should arrive early because you can clock in early and earn extra pay.

Question 11 of 20

11. Question

An employee who sets personal goals usually demonstrates more ambition on the job than an employee who doesn’t set personal goals. Why is this true?

An employee with personal goals can concentrate on their dreams and not think about all the negative aspects of the job they currently have.
Sharing personal goals with coworkers makes work more fun and interesting, and makes an employee a bigger part of the overall team.
Personal goals help provide motivation when work is boring or challenging.
When you have goals, you are guaranteed success at work.

Question 12 of 20

12. Question

Which choice best completes the following statement? No matter what job you are doing, it can be a good experience if you:

Have a good supervisor.
Surround yourself with good coworkers.
Dress correctly and bring the right tools.
Approach it with a positive attitude.

Question 13 of 20

13. Question

True or false:1)You should pay exquisite attention to every facet of your appearance for a job interview, and 2) you should always wear formal office attire to a job interview.

True, true
True, false
False, true
False, false

Question 14 of 20

14. Question

When you push the boundaries of office attire by wearing things that are marginally appropriate, you are:

Violating the dress code and subject to disciplinary action.
Demonstrating that you think outside the box.
Showing that you need more money / a raise.
All of the above.

Question 15 of 20

15. Question

Which of the following is NOT part of a first impression?

Tone of voice
Resume
Jewelry
All are parts of a first impression

Question 16 of 20

16. Question

Jeff got in a fight with his wife before coming to work this morning. He mumbles “good morning” only in response to others, and doesn’t make eye contact. He keeps his head low as he makes his way to the coffee, then curses under his breath when he finds the pot empty. Out loud he says “awesome” in a flat voice. This is an example of which of the following:

Barriers
Commitment
A positive outlook
A negative attitude

Question 17 of 20

17. Question

Which of the following is most true of untrustworthy people?

They endanger their own success.
They endanger the success of others.
Both of the above.
None of the above.

Question 18 of 20

18. Question

Which of the following is NOT a good idea for a job interview?

Wear clean, pressed clothing. It shows you are willing to take the time necessary to prepare.
Wear a watch. It shows you care about being punctual.
Wear a good dose of cologne or perfume. Everyone likes others who smell good.
You should do all of the above.

Question 19 of 20

19. Question

Which of the following is true about timeliness?

It is the outward expression of your personal brand.
It is the first step to success.
Early is on time.
All are true of timeliness.

Question 20 of 20

20. Question

Which of the following is NOT true?

Improving in one work ethic behavior can improve other work ethic behaviors as well.
If you practice positive work ethic in your personal life, your relationships should improve.
It’s important to work on work ethic behaviors only in the workplace.
All are true.

This exam consists of 20 multiple choice questions. When answering the questions, please select the best answer.