Why Employees Need to Know How to Show Appreciation to Their Customers and Coworkers

A recent study found that Chick-fil-A was beating out other fast food chains by teaching their employees to say two simple words – “please” and “thank you.” Chick-fil-A workers were the politest to their customers, compared to 15 other popular chains including KFC and McDonalds. These top-notch manners have directly translated into increased sales for[…]